Item: NICE CXone
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use it throughout the company. It helps bridge the gap between those working in-house and those working at home.

Pros and Cons

Gives you a visual of the representatives currently logged in
Allows you to see an overall picture of productivity

When calling someone within the company, it would be nice not to have to hit accept in order to connect.

Return on Investment

During the pandemic, it has been very useful in connecting our company during alternative work scenarios.

Customization

This is not something I deal with directly.

Usability

Because it can be used from anywhere to connect business employees and customers.

Reporting Capabilities

I have seen reports but do not create reports or deal directly with this so I cannot provide a useful answer.

NICE inContact CXone is well suited for calling outbound when working from home, this way it is routed through the company's number instead of your private number. It is probably less suited for direct calling other employees. It's quicker to call them directly.

Good alternative phone system

Overall Satisfaction with NICE inContact CXone

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Customization

Usability

Reporting Capabilities

Products Replaced

Likelihood to Recommend

NICE CXone Feature Ratings