My NICE inContact CXone Review
October 27, 2020
My NICE inContact CXone Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
NICE inContact is partially used within our organization. It has helped improve our overall agent experience.
- NICE inContact gives better agent performance insights.
- NICE inContact brings operational efficiency.
- NICE inContact is easy to use and operate.
- NICE inContact CXone press path logs can be improved.
- Bulk modifying and uploading skills often lead to random issues. This should be improved.
- NICE inContact has improved overall operational efficiency.
- Productivity of agents is better.
We have customized the screen pop-ups for opening other software while the customer is on the line. This is working great.
Yes - Due to privacy reasons, we cannot share the name of the previous product we were using. Our previous product was a little bit challenging to operate and understand. Hence, NICE inContact was chosen.