Nice InContact Program!

I like the program. When you know how to do something you an keep doing it with ease. When you don't, you spend a lot of time trying to figure it out.

I can't figure out the reporting, but I don't really need it.

I personally use it to make outbound calls and have scheduled calls just in case I forget to call a client. If I need to record a conversation for further use I can do that within the app as well as transfer calls to other employees when needed.

Sometimes when the application is left in a certain code too long it automatically crashes. Super annoying because my lunch is 1 hour long and it seems to always crash in one hour.