Good for you but needs work too
May 27, 2021
Good for you but needs work too
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ON24
[Used for] Virtual events that replace in-person events. Marketing produces the events to support advertising initiatives and editorial promotions, in addition to ability to create events to generate revenue through sponsorships, usually of similar events that been held in the past as live events. So we could recoup some of that lost revenue stram during the pandemic shutdown.
- Registration and reminder email function
- Professional looking video product for virtual presentations
- Data and analysis on attendees and attendee behavior
- Size recommendations for graphics on the console screen are completely off and what you create as the screen users see is not sizable to different size screens. If I create and size things to fit a large screen, small screen users can't see everything, and the whole page is cut off -- by a lot. If I create to fit for a small screen so things aren't cut off there is a huge open space on large screens and all the functions/engagement tools are tiny. Real problem!!
- Another real problem!! The 5-10 second delay in a live presentation between presenters and producers working the console. A presenter can ask to flip a screen or show a video or prompt a poll but the producer will push it out and it doesn't actually show to the audience until 5-10 seconds later creating dead time in a program. The presenter doesn't know if it's going to show then or not, creating confusion.
- Console screen creation MUST have a back/forward button option and not automatic save. While designing if you want to try different things and if you don't like it you can't go back/forth. Otherwise you have to start ALL over and guess what you did before. Problem!
- Huge problem!! Video file size restrictions. What On24 recommends is sub-par for industry standards to be good quality. It's a blurry mess at their file size. We override it because it's so bad but I have to fight for it every time.
- Need the ability to create your own graphics with fonts and color choices and sizes on all the text and images not just in some places. Need color wheel thing and not have to guess #s for colors.
- Need to change the automatic default of the bios for a carousel registration page. I want my own graphics there but if I do that it negates bio engagement tool on the video screen.
- Need ability to give direction to presenters while live production. Some kind of tweaks to how they watch the screen for questions and directions. Once they start they can't pay attention to all of that.
- Able to keep live event revenue by going virtual on applicable events
- Increased customer engagement to help with renewal and up-sells
- Ability to create virtual events for others once we have the expertise would have been a new revenue stream (if they weren't already going back to live events)
- Training meetings look professional and create good impression of our brand
- Track registration and attendance
- Enable sales follow-up
- Ability to pivot to virtual events and not lose the revenue we generated by doing those events live.
- Developed new skillset in virtual event production.
- Created a virtual awards show that allowed us to bring in celebrities through video who would not have been able to be part of a live event.
- Helped us to continue engagement with customers and not just go dark for a year.