TrustRadius
Business Consultant
https://www.trustradius.com/crmOracle Engagement Cloud (formerly Oracle Sales Cloud)Unspecified7100101
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June 20, 2018

Business Consultant

Score 9 out of 101
Vetted Review
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Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)

We implement Oracle Sales Cloud for clients who desire to increase the visibility and manageability of their sales pipeline. With a robust offering of pre-built reports and the ability to create powerful custom reports, our clients have been able to identify soft areas and put practices into place to reduce the sales process time, leverage best practices, and scale more efficiently. Oracle Sales Cloud also brings teams together and allows better collaboration and communication with a single cloud platform.

One word of advice, make sure to work with Oracle to fine-tune your environment usage needs so that they can ensure your environment runs as quickly as possible. Accepted page load times are at least 3 seconds. While pages usually load more quickly than that, a lot of traffic can slow the system. Oracle Support will work with you to make sure your page load time is optimal.
  • Enables customers to customize their sales process(es) and provides Sales Coach functionality to assist the Sales Stage completion requirements and spread of best practices.
  • Affords great visibility for management of the sales process with Infolets and robust BI Analytics tools. Data can be accessed and analyzed from the online Dashboard, object tabs, and on mobile devices.
  • Territory Management makes it easy for organizations with a large sales team to define, assign, manage, and report.
  • The NEW Enterprise Mobile application makes working away from the desk easier than ever. With voice-activated functionality and off-line accessibility, sales reps can spend more time in the field with clients and less in the office.
  • Set-up, configuring and onboarding can be overwhelming. Unless you've had experience setting up a CRM solution, you'll most likely need to invest in a partner helping set up and maximize the system.
  • While Oracle has been focused on infiltrating the SMB market, the cost and complication of just going live in the system can be daunting for small and emerging businesses.
  • The speed of the system can be slow. Oracle has acknowledged this and has made strides in improving it. They will work with clients to speed up the system, but this is a cumbersome and frustrating exercise.
When you sign up for an Oracle Sales Cloud solution, you get the benefit of just about any capability you need to lead an effective sales organization. While the cost can seem steep initially, the tools and resources you get are second to none. You won't need to manage third-party applications to get the functionality Oracle Sales Cloud offers out-of-the-box. When enhancements are made, all may benefit. The security Oracle offers is also excellent and protects and multiple layers to keep your data safe.
  • Reduces inefficiency in the sales process and shortens the deal cycle.
  • User adaption can be a struggle if management doesn't provide a user-friendly solution. If your team doesn't use the system or use it properly, you've basically bought a race car to use in the driveway.
  • The ability of teams to communicate effectively and efficiently on specific leads, opportunities, contacts, activities, or custom objects is powerful. The individual time saved is difficult to quantify, but can be seen in shorter deal cycles.
We have set up integrations with E-One, JD Edwards, several client systems, and Marketo.

Integrations with ERP systems and client systems enable clients to move an Opportunity to the billing cycle. Solutions have also been created to help track inventory in OSC and the ERP system.

The Marketo integration enabled users to manage their clients' participation in marketing campaigns.
I have worked with X2CRM and have been exposed to Accelo, Salesforce and MS Dynamics. I feel Oracle Sales Cloud is the standard to be met for SMB customers looking to scale quickly and efficiently. I believe it is the best solution for Mid-market and enterprise customer because of Territory Management, mobile capabilities, and reporting tools alone make it hard to beat.
I think it would be a great tool for SMB companies looking to scale. By leveraging out of the box processes, they can efficiently and quickly scale.

For more mid-market and enterprise clients, the solution is customizable and secure enough to meet the most demanding requirements.

Overall, if you have a growing or large sales team that you want to manage and lead more effectively, Oracle Sales Cloud provides the tools and resources for your team to spend more time focusing on the client and closing deals.

Integrating Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Oracle provides the tools to integrate with any system that has open APIs. That said, some are more difficult than others. Most ERP systems have not been an issue. We did have more difficulty with Marketo, but eventually were able to create a 2-way integration. To be frank, most issues we've encountered are with home-ground solutions clients manage themselves. Sometimes Oracle Sales Cloud upgrades faster than the IT Team is used to making improvements to their system. Integrations sometimes break because the client system is not be upgraded.