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Penelope is NOT ACCESSIBLE and therefore not compliant with Canadian Legislation for Access for persons who identify as living with a disability.
December 06, 2021

Penelope is NOT ACCESSIBLE and therefore not compliant with Canadian Legislation for Access for persons who identify as living with a disability.

Ian Grant | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Penelope by Social Solutions

We use it as a case management tool for digital and remote service delivery.
  • Digital management and review
  • Remote access for consultants
  • Accessibility overall for persons with a disability is nonexistent and not being addressed at all. That is for both clients using engage or client connect and consultants using the system for case management.
  • Navigation bars non-responsive to screen readers
  • Lack of tags and descriptions for navigation tools
  • Inability to move within the system in a straightforward and free fashion
  • Lack of ability to share questions more than once in a form
  • Form building tools are not accessible
  • Reports are not straight forward, do not coordinate with forms
  • Tools for making a financial form are limited and not easily used
  • Background colors are non-AODA compliant, font too small, no ability to enlarge, navigation tools are hidden behind multiple boxes, and impossible for a blind person to navigate.
  • When purchased in 2014, promises of accessibility were made by company salesman, management, and staff. It has never transpired.
  • lack of support when trying to learn the system and set it up. Instruction is by Wrote for a "To Be" designed process but no examination about how the setup affects things such as searching, reporting, outcomes.
  • Blue Book is not accessible, Engage is not accessible, Penelope Mobile is not accessible, Client Connect is costly and not accessible.
  • Updated attachments must load multiple times and result in needless storage issues and extra work.
  • Better remote access for case management in a timely fashion
  • Exclusion of staff and clients because of the lack of accessibility
  • Higher costs to try to assist our consultants to access and use Penelope which are not covered by Social Solutions.

Do you think Penelope delivers good value for the price?

No

Are you happy with Penelope's feature set?

No

Did Penelope live up to sales and marketing promises?

No

Did implementation of Penelope go as expected?

Yes

Would you buy Penelope again?

No

Although I like some of the functionality of the program, it is archaic in development, lacks inclusion for persons with a disability. Lip service has been paid for addressing AODA accessibility rules and access. Product is exclusionary towards persons with a disability. It is designed for an American medical model and false promises have been made. No one is addressing Canadian concerns about default information collection that is against our privacy legislation and compliance with our accessibility legislation both federal and provincial. I would not recommend it to any service provider based on the lack of accessibility.