Overall Satisfaction with Playvox
we use Playvox to ensure Performance Management, Coaching, Learning, the opinion of the customer, and Quality Assurance as it focused on the agent mistake the business-critical and the nonbusiness critical one, also it's focused on customer critical and no customer critical and the good thing that's we can always dispute the result as it's not Inevitable. it's considered a tool that is useful to all parts of the agent and customer and the leaders and the quality themselves as it has a quick solution and automated to all the issues.
- Monitoring transactions daily
- creating monthly quality score for each agent and for the company overall.
- Rating Agents
- show where my mistake to avoid it in the future
- do a coaching lesson
- it's the Best Place to manage Our Quality and Coaching session
Do you think Playvox delivers good value for the price?
Are you happy with Playvox's feature set?
Did Playvox live up to sales and marketing promises?
Did implementation of Playvox go as expected?
Would you buy Playvox again?
Playvox is the best monitoring software, it helps us to know our mistakes, as the quality team member can explain to us in [comment] on any attribute we fail in it, why we got failure in this attribute and sometimes some errors get us to fail in 2 attributes, and if we get a failure, we will have immediate coaching session by the QA analyst through Playvox