Best quality platform
December 30, 2021
Best quality platform
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
we use Playvox to ensure Performance Management, Coaching, Learning, the opinion of the customer, and Quality Assurance as it focused on the agent mistake the business-critical and the nonbusiness critical one, also it's focused on customer critical and no customer critical and the good thing that's we can always dispute the result as it's not Inevitable. it's considered a tool that is useful to all parts of the agent and customer and the leaders and the quality themselves as it has a quick solution and automated to all the issues.
- Monitoring transactions daily
- creating monthly quality score for each agent and for the company overall.
- Rating Agents
- show where my mistake to avoid it in the future
- do a coaching lesson
- it's the Best Place to manage Our Quality and Coaching session
- Get notifications with sound
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes