Amazing site for tracing quality
January 15, 2022
Amazing site for tracing quality
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
We use the program playvox to monitor the working situation and improve the quality of our work by identifying a special individual case and monitoring the errors that are made if there are errors. We analyze those mistakes so they don't happen again in the future, and we avoid them. helpful at sharing results of exams without showing the full information about the company you can show or hide [anything] you want and then show the result only and it helps you to keep your information private, that allows you to show and hide the information you want and keep it private.
Pros
- Coaching and learning.
- Quality
- Total evolution
- Creating monthly quality score for each agent and for the company overall.
Cons
- Issue in load chat form Fresh chat.
- No chat on Playvox.
- Creating monthly quality score for each agent and for the company overall.
- Learn agent mistakes.
- Know my score all time.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes
Using Playvox
- Follow quality
- Improving performance
Comments
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