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Amazing site for tracing quality
January 15, 2022

Amazing site for tracing quality

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

We use the program playvox to monitor the working situation and improve the quality of our work by identifying a special individual case and monitoring the errors that are made if there are errors. We analyze those mistakes so they don't happen again in the future, and we avoid them. helpful at sharing results of exams without showing the full information about the company you can show or hide [anything] you want and then show the result only and it helps you to keep your information private, that allows you to show and hide the information you want and keep it private.
  • Coaching and learning.
  • Quality
  • Total evolution
  • Creating monthly quality score for each agent and for the company overall.
  • Issue in load chat form Fresh chat.
  • No chat on Playvox.
  • Creating monthly quality score for each agent and for the company overall.
  • Learn agent mistakes.
  • Know my score all time.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

It's a very excellent program as it helps us improve the work and identify the mistakes we're going through as a whole team, which is great, that helps us improve customer quality. Helps you know your mistakes and improve the weakness point aim the problems and focus on it and find the right solution to solve it by disputing in it with your co-worker help you connect your workers where ever they are, make them work division or in groups and also aim the strong point and work on it to make it much better.

Using Playvox