Overall Satisfaction with PowerDMS
My organization utilizes PowerDMS to manage different documents in the organization. The primary use is to manage our department policies. Staff members are able to access/review/sign off on policies in the program, and PowerDMS provides reporting tools for management to track these actions. PowerDMS is also used to provide the same policies to members of our community through the public-facing documents module as an add-on to the software. We also utilize PowerDMS to manage other documents, including but not limited to training bulletins, memos, forms, user guides, and releases.
- The ability to digitally manage policies has been very valuable in increased opportunity costs. We do not need to chase around and locate paper copies of a manual to make sure that the most recent versions of our documents are available to employees.
- There is also a benefit for making sure you have a robust system to manage implementation and tracking of policies. If there is a need to discipline or terminate an employee due to sever policy violations it is very easy to show historical policy changes and when the employee acknowledged receipt of the policy. The excuse of "I didn't know" doesn't fly.
PowerDMS is very easy for the end-user to navigate. There is some training necessary for admin or higher-level users. One thing that I have been given negative feedback about from staff is that PowerDMS automatically times out for security reasons after 20 minutes of idle time. The security of the documents and content in PowerDMS is important and this minor inconvenience is probably not an issue for most users.
Customer service has been very responsive when I have needed them (which has not been often). PowerDMS have a very large library of training resources available to users and the tools do a very good job of answering most questions or issues.
Do you think PowerDMS delivers good value for the price?
Are you happy with PowerDMS's feature set?
Did PowerDMS live up to sales and marketing promises?
Did implementation of PowerDMS go as expected?
Would you buy PowerDMS again?
I recommend PowerDMS to others who need to manage a significant amount of documents. It is also incredibly valuable for organizations that are pursuing accreditation as a law enforcement agency. It is easy to manage the necessary documents if the accrediting body has the manual and standards for the accrediting organization.