Is Preseem really what the sales team say it is?

We have been using Preseem now for a year. not that much, but enough to say something about it. The initial ordering and environment development on our side was a pain in the neck. we had to basically change our entire business structure to get it installed. at last, it was installed and the machine was switched on in the production network. So here is my experience: I got Preseem because of FQ-Codel (QoE). I can seriously say that I don't even know if it's working. clients still call and complain about QOE. I found 1 client that was watching Netflix while the son was playing PS2. it worked there. and the other clients, well, still complaining. there is just no way for me to know if FQ-Codel actually does something on the network or not. on the support side, Preseem is brilliant. I can dig deep to find a problem. however, it is impossible to see inside a client's network and make recommendations. so as a network support tool for data gathering, Preseem is the way to go. I can also check the condition of my towers, though some towers won't display is Preseem. If Preseem had a client portal, and the client could see their current bandwidth usage in real-time, like we at administration can, Preseem would be a game-changer, because that is the most common issue. (our internet is slow and buffering) because who knows if FQ-Codel actually does something. and then as we check their accounts, we see how they punch the line. we found a device, Amplify instant, that shows clients the same thing Preseem shows us in the admin portal. so if I sell that to all my clients, my headache is gone. but the client won't pay 2.5 grand for it. So, Preseem, how about adding a client portal hey? I truly can in an honest way tell why I have Preseem. the dashboard looks great though, and we can track data usage there, and that is about that I suppose. [...]