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Great Customer Service, Fully Customizable... Not Too Shabby!
March 07, 2014

Great Customer Service, Fully Customizable... Not Too Shabby!

Aubri Nowowiejski (No-Whiskey) | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Research Suite

Overall Satisfaction

Qualtrics is used mostly by our corporate and U.S. marketing department for surveys and e-blasts, often in conjunction with a trade shows or client event as a menthod of tracking RSVPs. We are also in the process of leveraging qualtrics for employee feedback from trade shows, as well as creating an online "order form" for attire.
  • Customization
  • Customer Service/Technical Support
  • Versatility
  • HTML Coding (not extremely user friendly)
  • Reports (difficult to customize/create)
  • Appearance (difficult to make look visually appealing as there is extra spacing, etc.)
  • Time savings - we no longer manually have to monitor RSVPs
  • Reports/Documents - we can run a report at any point of time to gauage RSVPs, etc.
  • Alerts/Communication - rather than having to forward every RSVPs or other communication, we can add the individuals that need to be "in the know" to receieve alerts every time there is a submission
You didn't have the platform that I have used in the list of options - JotForm.com. I personally prefer JotForm over Qualtrics. I think it is easier to use, looks more visually appealing, and requires less technical support for HTML-related issues. It is also much easier to run reports and has quite few widgets to choose from to enhance the form.
I believe I am one of the few people in Weatherford who have actually used Qualtrics since we purchased a contract with the platform. People know me as the "guru" in the office and often come to be for advice/assistance. I think in part this is due to a lack of training for our employees on the platform. The other part is the lack of "correlation" -- people haven't yet figured out how they can leverage Qualtrics to enhance what they are currently doing.
Definitely good for surveys, generating reports, and sending e-blasts in conjunction with a form. Not appropriate as a landing page/mini-website (unless you are collecting data of some sort).