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Customer Service Matters!!!
November 02, 2015

Customer Service Matters!!!

Matt Wright | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ReachLocal

I use ReachLocal for social and SEO services and online domination in a very competitive industry. Emily Parker, our digital marketing manager is a big part of the success we have had online in differentiating ourselves. She is able to execute our every need and keep us relevant in an ever-changing world of social media.
  • Maintain social presence on our ReachCast page.
  • Ensure we are aware of our online reputation on a weekly basis.
  • Provides key business indicators and dashboard reports.
  • Quicker turn-around times.
  • More tailored dashboard reporting vs. template.
  • Increased employee efficiency
  • Better customer service
  • Increased quality of tracking ROI
I have used ReachLocal for years. I stay with ReachLocal because of representation like Emily Parker.
Since the software is proven, it's all about the representation that you have on your account. We have Emily Parker, Senior Digital Marketing Manager and she has been more than great. She makes sure you understand not only how the software works, but how you can benefit from being involved in the process.

LocaliQ Feature Ratings

10.0
Dynamic content
10
Landing pages
10
Mobile optimization
10
Email deliverability reporting
10
10.0
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
Campaign Management ()
Not Rated
10.0
Social sharing and campaigns
10
Social profile integration
10
10.0
Dashboards
10
Standard reports
10
Custom reports
10
Platform & Infrastructure ()
Not Rated