Item: Remote Desktop Manager
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I use it on a daily basis as my one-stop app for all my daily IT support needs, it means I have quick and easy access to all my client's sites and sessions in one app. Before Devolution's Remote Desktop Manager, I had to use several applications to do the same jobs I now do with just the one app.

Pros and Cons

Massive selection of entry/session/credential/notes.
Multiple data source types available to use, some of which are hosted by Devolution themselves
Has an addons manager which means if you can't find what you're looking for in regards to entry/session/credential/note types, etc., then you can probably download those via the addon manager.

I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.

Return on Investment

It has made me much more productive day to day.
I've been a lot more organized since using RDM.
It has allowed me to fulfill my commitments to my clients quickly and efficiently.

Alternatives Considered

When it comes to competition, none come close purely because I can do everything I need to in just the one application, whereas before I discovered Devolution's Remote Desktop Manager I'd have to use several.

Support Rating

Devolution has a forum, ticketing system and live chat system in place which means I've always been able to get support whenever I needed too. Also, the team has always been able to answer my queries to my satisfaction.

Other Software Used

Wayk Now, Devolutions Password Server

Likelihood to Recommend

I've tried many alternatives since discovering Remote Desktop Manager by Devolution's but none have come close to all that Devolution's RDM can do. I am a freelance IT Consultant who does nearly all work now remotely. With RDM I only need the one app for everything I do on a daily basis and I've not come close to utilizing all it's able to do and, if that wasn't enough, the Devolution's Devs keep updating with new features, improvements, and fixes. Also, the Devolution's catalogue is growing and they all work efficiently with one another.

If you can't find an entry type you want to use in RDM then take a look at its add on manger which has even more useful entry types for the majority of the other big named apps out there meaning what you're able to do in one app keeps expanding further all the time.

All I can say is if you use remote desktop managers of some sort then you really must give Devolution's Remote Desktop Manager a go, I'm quite sure you will never look back!!!!!

Usability

Its possibilities are almost endless, but that does come with a downside in that it runs the risk of becoming to complex to be easy to use.

Devolution's Remote Desktop manager: a one stop shop for remote desktop needs.

Overall Satisfaction with Remote Desktop Manager