Retail Pro is more than a POS, It gives wings to retailers.
November 02, 2017
Retail Pro is more than a POS, It gives wings to retailers.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Retail Pro 9
As a retail IT consultant i worked on various retail point of sale solution, none of the solutions has as rich functionality as Retail Pro. I am able to manage POS, Purchase, Transfers, Customer Locality, Customer Relationship, Employees, Promotion and auto replenishment from this single solution.
Retail Pro helped me implement mobile POS, with solution called Retail Pro PRISM. Hosted in our in-house server we are able to achieve high performance with minimal investment. This solution helps us track inventory real time also it is very simple to roll out promotions to all out stores.
Finally this solution is so easy to customize, this helps us implement a few functionalities that are very specific to our business processes.
Even though we are facing issues in handling Serial Numbers and some other part. We are happy with the overall performance of the system and the network of support provided by Retail Pro.
Retail Pro helped me implement mobile POS, with solution called Retail Pro PRISM. Hosted in our in-house server we are able to achieve high performance with minimal investment. This solution helps us track inventory real time also it is very simple to roll out promotions to all out stores.
Finally this solution is so easy to customize, this helps us implement a few functionalities that are very specific to our business processes.
Even though we are facing issues in handling Serial Numbers and some other part. We are happy with the overall performance of the system and the network of support provided by Retail Pro.
- Stable and reliable (we never faced any issue with the data).
- Handling promotions is easy.
- Easy reports.
- Retail Pro's support network is strong. We get support in all the regions.
- Serial number tracking and reporting.
- Serial/Batch based selling price.
- Online reports.
- I dont have any specific report on ROI, but we are able to raise from 8% growth year on year to 14%. Retail pro helped us manage our 50+ locations efficiently with minimum resources.
- ls retail and SAP Business One
Using Retail Pro 9
120 - Major functionality our retail operations is handled using Retail Pro. Functionality such as Point Of Sales, Purchase, Customer Loyalty, Retail Back Office and warehouse functionality are handled using retail pro. Our retail pro partner has built an interface which push all data into our accounting solution. This helps us have accurate data in accounting with less human intervention and effort.
12 - We have a in-house team who handles development of BI, Reporting and eCommerce integration along with simple customization in Retail Pro based on our day-today needs.
If you just want to manage retail pro, people with basic understanding of SQL, OS and networking can manage. It is very simple solution and has many automated tools to manage itself.
If you just want to manage retail pro, people with basic understanding of SQL, OS and networking can manage. It is very simple solution and has many automated tools to manage itself.
- Sales with promotion and customer loyalty.
- Purchase automation.
- Interface to ERP and E commerce solution.
- We sell items in the same price that we buy with the help of serial number based price plugin.
- Automated replenishment help order right product at right time.
- Dynamic reporting module helps users design report they need.
- Digital or E Receipts to customers.
- Built in customer loyalty help us keep customer engaged.
- Planning to use Retail Pro SAP Link.
- Planning to use Up-selling and cross selling module.
Retail Pro 9 Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Quick Initial Response | None |
No - As of today we don't have any blocking issues in Retail Pro where we need to depend on our vendor to support. We have given high class training from Retail Pro, Our internal team is strong enough to handle any kind of issues.
When there is a need my vendor solves the issue on time. So I feel there is no need for me to pay for premium support.
When there is a need my vendor solves the issue on time. So I feel there is no need for me to pay for premium support.
Yes - Yes always, they have an excellent system which handles issues 24/7.
Due to some issue, data in our server was corrupted and all our 55 stores started facing issues. We thought it would take at least 24 hours to fix this issue. Our server was up in less than two hours with the help of Retailwins, a Retail Pro partner in India.