Disappointed in reports
October 12, 2021

Disappointed in reports

Leslie Najjar | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP®

It's being used for payroll for our employees.
  • User friendly.
  • I can't get a report with totals for taxes withheld, net pay and employer tax by department when employees work in more than one department. This is very important to me. I have to calculate totals manually.
  • Hold times for support are extremely long.
I like this. I don't have to send pay stubs. They can look things up themselves.
I haven't used or evaluated any others in many years.

Do you think RUN Powered by ADP® delivers good value for the price?

Not sure

Are you happy with RUN Powered by ADP®'s feature set?

No

Did RUN Powered by ADP® live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RUN Powered by ADP® go as expected?

No

Would you buy RUN Powered by ADP® again?

No

It would work great for me if we didn't have employees that work in more than one department. I can't get totals by department in these cases.

RUN Powered by ADP® Feature Ratings

Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10