SalesForce is flexible CRM
April 29, 2015
SalesForce is flexible CRM
Score 9 out of 10
Vetted Review
Verified User
Software Version
Professional
Modules Used
- Chatter
- Data.com
Overall Satisfaction with Salesforce.com
Salesforce was used in our Sales, Marketing, Account Management, and Support departments to manage the sales pipeline, customer information records, and support tickets. Lead data in Salesforce originated in Marketing; Sales then used the system during the sales cycles. Once a new opportunity was closed and won, Account Management would take over the record, and Support would later track any support tickets in the system.
- Ease of customization.
- Reports are excellent!
- Integration possibilities with large AppExchange community.
- Outlook integration.
- Cost to implement API for custom integration is too expensive for smaller companies.
- Improved visibility into the sales pipeline
- Easier access to data across platforms (computer / mobile)
- Improved tracking of customer service tickets
- Microsoft Dynamics CRM,Sage CRM
SalesForce is a reliable system that offers a great deal of flexibility in terms of customization and connection to other systems like marketing automation platforms. There is also a great deal of flexibility in reports. Other systems tend to make customization more difficult, and don't pay as much attention to integration partners.