Item: Salesforce Sales Cloud
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use Salesforce every day as my CRM. It helps me to keep all my contacts in order. Plus I can run reports on different campaigns I may be working on. My whole team works on the SFDC CRM which is great because the product we sell (Sage Business Cloud Financials) was built natively on the Salesforce platform.

Pros and Cons

Reports
Reminders
Organizing

Easier to use
More streamlined

Return on Investment

Our team depends on a good CRM
I stay on top of all my leads, contacts, and opportunities by using SFDC
I wish reporting was a little easier

Alternatives Considered

MS Dynamics

I found SFDC to be more modern and powerful but I may have tried a very old version of Dynamics in the past

Other Software Used

Microsoft Office 365, ZoomInfo, InsideSales.com Predictive Playbooks

Likelihood to Recommend

I find SFDC to be a great CRM. I prefer it to Dynamics. It has a clean look and feel - very modern. It is a straightforward CRM. My team really likes using it. We have a product that was built natively on the SFDC platform- a cloud-based accounting solution called Sage Business Cloud Financials.

Salesforce is a great CRM

Software Version

Modules Used

Overall Satisfaction with Salesforce.com