A very mature product that is well-tested. It does require professional installation.
October 16, 2018
A very mature product that is well-tested. It does require professional installation.
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- SalesCloud
- Force.com
- Chatter
Overall Satisfaction with Salesforce.com
Our entire sales department, as well as customer success, uses Salesforce. We use it to drive marketing campaigns, maintain customer data and connections, and to manage opportunities and sales forecasting.
- It helps large team manage long sales processes with a large amount of detail.
- It is very stable and is always available.
- It can be customized with a wide array of 3rd party applications, some of which we use.
- Currently they are trying to migrate customers from the classic edition to the new "lightning" edition. Each one has advantages. Lightning looks a lot better but not all workflows transfer seamlessly.
- It now forces you to log in to lightning, so if you want to use classic you always have to open it in lightning first and start over.
- It is challenging to cleanse and update the data used in Salesforce -- but this is not the fault of the program. It is inherent in the business model where data changes daily. But they can do a better job of assisting companies in doing that without overcharging.
- I do not have enough data to assess the overall ROI.
- I do think it has helped us. Most everyone is familiar with it. But sometimes it can lead to busy work which slows teams down.
- Our company is growing, so it has had some impact for sure.
I used another service called Freshsales.com recently at a smaller company. I really liked it and it has a lot of flexibility. But some things are non-standard and unique to that platform. I might use that as a stepping stone, then migrate to Salesforce as a company grows and you need to scale.