Simple and lightweight CRM for the org that needs efficiency and remote capabilities
February 23, 2016
Simple and lightweight CRM for the org that needs efficiency and remote capabilities
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Salesforce Service Cloud
Our whole organization has adopted Salesforce for managing our sponsored nonprofits and field consultants. In a nutshell, SF is a fantastic CRM that is lightweight on our organization that doesn't have much IT bandwidth to dedicate to issues and support. The SF community is wonderful and our organization as a whole is more connected to the customer and the realities of the nonprofit world.
Pros
- Support & Community
- Feature rich compared to on-premise CRM solutions
- Accessible Anywhere
Cons
- Interface can be overwhelming at times
- Some features aren't there, end up using other features to compensate (using features outside of their original design)
- Learning curve
- Huge Time savings
- fewer headaches
- more efficient
- SAP Business Objects
SalesForce is lighterweight when compared to some of the other CRM's that are borderline business intelligence products. SF lacks in the analytics department when compared to something like SAP BO or MS Dynamics w/ Power BI
Comments
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