Overall Satisfaction with Salesforce Service Cloud
Our whole organization has adopted Salesforce for managing our sponsored nonprofits and field consultants. In a nutshell, SF is a fantastic CRM that is lightweight on our organization that doesn't have much IT bandwidth to dedicate to issues and support. The SF community is wonderful and our organization as a whole is more connected to the customer and the realities of the nonprofit world.
- Huge Time savings
- fewer headaches
- more efficient
- SAP Business Objects
SalesForce is lighterweight when compared to some of the other CRM's that are borderline business intelligence products. SF lacks in the analytics department when compared to something like SAP BO or MS Dynamics w/ Power BI
Salesforce gives your organization more bandwidth. We hated wroking through citrix in remote situations so having a hosted CRm Solution has been a tremendous help.