Item: Salesforce Service Cloud
Rating: 7
Author: Brandon Schroth

Use Cases and Deployment Scope

It is used to combine all of our different offices globally to connect our leads, data, and accounts. It makes it extremely easy to look into the whole company's activity instead of having separate CRM's around the globe and helps our sales reps not touch each others accounts. It makes thing a whole lot easier.

Pros and Cons

Improves support
Organization

Integration
Ease of use

Return on Investment

Helps you find verticals
Great for sales funnel

Alternatives Considered

Salesforce service cloud is the best you can get within the industry. It improves all aspects of insight within your company and gives the complete overview. Like I said in a previous comment it might be a bit to much for a smaller company with too many bells and whistles when simplicity would be key for a company that size.

Likelihood to Recommend

It is well suited for big companies because it helps with insight for the higher ups and gives you full view throughout the whole company and give great data. It might not be the best for smaller companies or start up's due to expense and might be a bit more than needed.

Salesforce Service Cloud

Software Version

Overall Satisfaction with Salesforce Service Cloud

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Likelihood to Recommend

Salesforce Service Cloud Feature Ratings