TrustRadius
Salesforce Service Cloud
https://www.trustradius.com/help-deskSalesforce Service CloudUnspecified8.7225101
Brandon Schroth profile photo
November 09, 2017

Salesforce Service Cloud

Score 7 out of 101
Vetted Review
Verified User
Review Source

Software Version
Enterprise

Overall Satisfaction with Salesforce Service Cloud

It is used to combine all of our different offices globally to connect our leads, data, and accounts. It makes it extremely easy to look into the whole company's activity instead of having separate CRM's around the globe and helps our sales reps not touch each others accounts. It makes thing a whole lot easier.
  • Improves support
  • Organization
  • Integration
  • Ease of use
  • Helps you find verticals
  • Great for sales funnel
Salesforce service cloud is the best you can get within the industry. It improves all aspects of insight within your company and gives the complete overview. Like I said in a previous comment it might be a bit to much for a smaller company with too many bells and whistles when simplicity would be key for a company that size.
It is well suited for big companies because it helps with insight for the higher ups and gives you full view throughout the whole company and give great data. It might not be the best for smaller companies or start up's due to expense and might be a bit more than needed.

Salesforce Service Cloud Feature Ratings

Organize and prioritize service tickets
9
Expert directory
8
Subscription-based notifications
10
ITSM collaboration and documentation
7
Ticket creation and submission
9
Ticket response
9
External knowledge base
10
Internal knowledge base
10
Customer portal
9
IVR
8
Social integration
9
Email support
10
Help Desk CRM integration
6