Gift Fulfillment that works with great support from Sendoso team
January 24, 2022

Gift Fulfillment that works with great support from Sendoso team

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendoso

We use Sendoso for gift fulfillment as a way to streamline the sending and receiving of gifts to customers globally. Sendoso is primarily used by the Customer Marketing team and these gifts most often include gift card options or swag. The business problem that Sendoso is solving is automating many of the manual processes required with gift processing and fulfillment. Having the ability to verify addresses was very useful during the pandemic when many of our customers were working from home rather than in an office. With more customers working remotely going forward this will continue to be an important feature for us to use to ensure that gifts reach their intended destination without headache.
  • The address verification feature has been particularly useful during Covid-19 with more customers working from home rather than at the company address on file
  • Being able to include a personal note from our team is great to maintain a personal touch
  • Having inventory stored with Sendoso allows for quick fulfillment of branded swag
  • Continue to build out additional use cases and integrations. For example, integrations with Reference workflow would be great.
  • More international options for global businesses. There are currently some International options, but far less than what's available for the US.
  • Sendoso saves hours of time per month in gift fulfillment and processing

Do you think Sendoso delivers good value for the price?

Not sure

Are you happy with Sendoso's feature set?


Did Sendoso live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sendoso go as expected?

I wasn't involved with the implementation phase

Would you buy Sendoso again?


Our team uses Sendoso primarily for gift fulfillment within the Customer Marketing team. Having packaged swag and mailed it to customers at previous companies, a tool like Sendoso is a necessity now for saving hours per month in processing gift cards and swag at scale for customers. Whether it's taking time to hear about your product or showing appreciation to customers for sharing their experiences with peers through advocacy, platforms like Sendoso are a differentiator in helping a business stand out above the crowd and drive customer loyalty.