Good out of the box functionality - Not built for heavy customizations
November 01, 2023
Good out of the box functionality - Not built for heavy customizations
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServicePro
We use it primarily for field service management and have a mobile app or our technicians to log the outcome of work orders, as well as manage scheduling.
- Mobile Application
- Job Scheduling
- Rigid System Design / complex backend model for api access
- Cumbersome to build inspections
- Inability to associate Inspections to Appointments, only work orders
- No batch update capabilities
- Positive ROI: Increased order fulfillment qty
- Positive ROI: Eliminated errors in our work order process
- Negative ROI: Limited visibility to track work order success rates, poor association of inspection to appointment record
We originally tried Next Serice - We had a need to batch create work orders from a NetSuite Sales Order to a related work order - Our ServicePro development integration team was able to build this in our production environment, Next Service was not able to build this for us during our trial period with them.
Do you think ServicePro delivers good value for the price?
Not sure
Are you happy with ServicePro's feature set?
Yes
Did ServicePro live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServicePro go as expected?
No
Would you buy ServicePro again?
No