ShoreTel is worth a look for small to mid sized companies with advanced needs
October 20, 2016

ShoreTel is worth a look for small to mid sized companies with advanced needs

Brandon Shandelson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Onsite

Overall Satisfaction with ShoreTel

I was not involved in the initial implementation, but they now offer many virtualized appliances that can run inside VMWare.
ShoreTel is being used across our main business unit. We are using its VOIP and call center features.

Pros

  • The Communicator desktop software makes common tasks easy.
  • The system is fairly stable and phone calls don't have any issues.
  • The call center software meets all of the company's needs.

Cons

  • Their cloud offering seems very overpriced, but would otherwise be a good option.
  • The system administration tools could be easier to use.
  • ShoreTel allows for sales and support teams to positively impact the business by serving customers.
The only issues we have had were not due to shoretel itself, just general server issues. I recommend going virtual.
It seems well suited for a small to mid sized company, especially if users are mobile or geographically dispersed. This is because they offer tools to make those users easy to provide service to.

MiCloud Connect Feature Ratings

8.0
Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
7
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
10
7.0
Answering rules
7
Call recording
7
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
7.0
Mobile app for iOS
7
Mobile app for Android
7

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