TrustRadius
The Core of an Enterprise-Level Marketing Technology Stack
https://www.trustradius.com/cmsSitecore Web Content ManagementUnspecified6.6115101
Aaron Branson profile photo
Updated November 11, 2015

The Core of an Enterprise-Level Marketing Technology Stack

Score 9 out of 101
Vetted Review
Reseller
Review Source

Software Version

8

Overall Satisfaction with Sitecore Web Content Management

As a Sitecore partner since 2005, we help our customers solve digital marketing challenges by leveraging Sitecore experience platform. We also use the platform ourselves. Sitecore is typically the "hub" of the marketing technology ecosystem in that it provides 1) web content management, 2) multi-channel experience management, 3) user experience optimization/personalization/automation, and 4) rich data to fuel these capabilities and empower marketers.

In brief, Sitecore provides a single platform that reaches across many needs without the need to piecemeal many applications together.
  • Open and Scalable Content Management: At its root, the CMS capabilities offer complete customization while maintaining data integrity so that organizations can manage large amounts of content efficiently not just on the web presence but across email, social, mobile and print.
  • Experience Marketing: On top of the CMS foundation, organizations can optimize the experience of their customers through multivariate testing, personalization and engagement automation. This improved experience can also be quantified by the analytics concept of Engagement Value that is baked into all tracked interactions.
  • Application Integration: Sitecore enables organizations to create seamless user experiences across the entire enterprise by making it possible to tightly integrate other applications, whether they be ERP, CRM, E-commerce or any business-specific solutions.
  • Ease-of-Use: This has greatly improved in version 8 but naturally when a platform offers an immense amount of features, the usability becomes more challenging. For those organizations that can truly take advantage of the enterprise-level capabilities, proper training and onboarding (organizational change management) is a must-have in order to see the vision fulfilled.
  • Email Marketing: In particular, the email marketing capabilities are still maturing along with volume capacity. The basics are solid, but the more advanced features still have some caveats in their function. Version 8.2 of Email Experience Manager shows some potential in rounding out the capabilities.
  • E-Commerce: While perhaps not a weakness in technical capability, there are currently multiple e-commerce solutions both directly from Sitecore and from closely-integrated technology partners, making it challenging to determine which is the proper solution for each business situation.
  • Meaningful Data: Ability to track Engagement Value of visits and details about visitors and integrate with CRM makes it easier to identify how digital marketing is meeting/failing organization's business objectives.
  • Improved Lead Conversion and Customer Retention: Personalized content marketing allows digital marketing teams to effectively be marketing on a 1:1 level on a mass-marketing scale.
  • Centralized Platform Management: Teams require knowledge of fewer systems to conduct digital marketing efforts due to the "all-in-one" nature of Sitecore.
Sitecore provides an incredible amount of capabilities, endless customization and seamless integration. Each customer situation is unique, but in general, these are the driving forces behind the selection.
Content Author / Administrator
Sitecore is an enterprise-level CXM...not just a CMS. It is a great foundation for the marketing technology stack of an organization that has the resources and need for high-powered experience marketing. For organizations that just need a CMS, it is possible that Sitecore may be overkill. I liken Sitecore to a Ferrari. It is a high-performance machine, but to get the most out of it, you also need a professional driver (i.e. trained users), expert mechanics (i.e. an experienced partner), and invest in regular maintenance and performance tuning.

Sitecore Feature Ratings

WYSIWYG editor
8
Code quality / cleanliness
10
Admin section
10
Page templates
Not Rated
Library of website themes
Not Rated
Mobile optimization / responsive design
10
Publishing workflow
10
Form generator
9
Content taxonomy
10
SEO support
10
Bulk management
7
Availability / breadth of extensions
7
Community / comment management
8
API
10
Internationalization / multi-language
10
Role-based user permissions
10

Sitecore Implementation

Using Sitecore

With any platform that offers so much capability, usability will naturally be more challenging. Sitecore does an admirable job and made massive strides in version 8, but at some times offers too many ways to achieve the same task allows users to sometimes take a path less efficient than the preferred path.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Slow to learn
Lots to learn
  • Multi-Tasking: Ability to be a "power user" and have multiple windows open at once to toggle between tasks
  • Inline Editing: Ability to simply browse to a page, view it and make changes inline in the same manner the website is viewed by end-users
  • Personalizing Content: Ability to create a condition and apply alternate content to be displayed when the condition is true.
  • Reading Analytic Reports: Navigating and intuitively understanding the meaning behind the out-of-the-box reports can be challenging.
  • Managing Forms: In some cases, there are too many potential paths a user can take in creating/inserting/modifying/publishing forms on a page.
Yes - I have been able to access Sitecore via my phone and easily change and publish content. The workflow RSS is a powerful, yet under-utilized mobile capability as well.