Item: Skilljar by Gainsight
Rating: 10
Author: Sara Anderson

Overall Satisfaction with Skilljar

Use Cases and Deployment Scope

Used to train our customers. Used by the customer experience team, but all departments will use it. Used as an added value in sales. Automates onboarding process. Create learning paths for advanced learning. Create new product champions. Get customers to use our product properly. Get customers using our advanced features.

Pros and Cons

Pros

Great implementation team
Amazing product training
Easy course management
Customization

Cons

Quizzes could improve
Easier ways to navigate back to the home page

Return on Investment

Decreased 1:1 training time, which frees our successful engineers for more advanced conversations
Gets customers using advanced features which results in them buying more of our product

Key Insights

Do you think Skilljar by Gainsight delivers good value for the price?

Yes

Are you happy with Skilljar by Gainsight's feature set?

Yes

Did Skilljar by Gainsight live up to sales and marketing promises?

Yes

Did implementation of Skilljar by Gainsight go as expected?

Yes

Would you buy Skilljar by Gainsight again?

Yes

Other Software Used

Articulate 360, Camtasia

Likelihood to Recommend

I implemented the product in less than 2 months as a team of 1. Skilljar provides great support to get you going, and they also have wonderful training materials that you can use for the product. The tool can integrate with lots of other customer success tools you are already using so that you can gather all the analytics you need to see how your training is working.

Skilljar by Gainsight Feature Ratings

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