July 19, 2017
Score 8 out of 10
Overall Satisfaction with Spark Hire
Two people in our organization use Spark Hire, myself and a colleague. Spark Hire addresses the request by one of my clients for video clips of candidates to be employed for an annual project.
- Spark Hire allows me to purchase the service just for the time I need it.
- I don't think the site is particularly user friendly. Since I use it so infrequently, I never remember where things are hidden and I do mean hidden.
- Secondly, I had a wonderful sales representative the second year I used the service, Jacob Hall, who was always available to help me. Happily for him, he got promoted and this year I found the customer service lacking. If I had a problem, I either had to email your support team or leave a message in the general mail box. I found that very frustrating because I'm extremely busy when I'm staffing this event and I don't have the luxury of the time to take extra steps to resolve a problem.
- Spark Hire allowed me to comply with my client's request for a visual of my candidates to help in the selection process so I'd have to say it had a positive impact.
I can't remember the names of the other companies I reviewed but I chose Spark Hire because I could purchase the service on a monthly basis. This is an important feature for us since we're a small business.