Spoke: Highly recommended for work request efficiency
September 05, 2019
Spoke: Highly recommended for work request efficiency
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spoke
Our IT department has recently adopted this software as the hub of choice for making, fielding and following up on employee requests for help from their areas of expertise. The email they sent out to all employees:
At ITK we value using new, innovative tools that enable each and every one of us to work better together. This is why we are so excited to launch Spoke, a simpler, smarter way to manage requests for the Service Desk Team.
Spoke is the new way for you to easily get in contact with us!
With Spoke, we avoid two main things:
"I don't know if you can answer this question but...
- "How do I get help with..."
- Routes questions to the right team or person via Slack, email or text
- Obtain status updates on current job requests
- Allows IT to follow up more efficiently on the job requests from employees
- I don't have any feedback for this area as the product is still very new to us.
- It allows not only IT, but all other employees as well, to work more efficiently. But namely, IT no longer has to engage in conversation explaining who to send what questions to — Spoke takes care of it!
Do you think Spoke delivers good value for the price?
Yes
Are you happy with Spoke's feature set?
Yes
Did Spoke live up to sales and marketing promises?
Yes
Did implementation of Spoke go as expected?
Yes
Would you buy Spoke again?
Yes