Sprinklr Modern Engagement (formerly Social + Messaging Suite)Unspecified7.7128101
Heather McCarty profile photo
Updated September 08, 2014


Score 8 out of 101
Vetted Review
Verified User
Review Source

Modules Used
Monitoring and Listening

Overall Satisfaction with Sprinklr

Sprinklr provides realtime listening and monitoring that is leveraged in reports and actions across departments. This enables customer support and immediate action as well as trend monitoring and alerts.
  • Personal service. While a ticket system is in place, I can always reach a point person in sales or account management for quick answers and help. This is very important as not everyone can be a platform expert and sometimes a quick aswer will save time vs doing self learning.
  • Passion for their customers and strong commitment to the relationship
  • Nice UI
  • Small refinements (for example, ability to exclude specific single posts from listening reporting or faster system learning based on manual tagging), to existing functionality on the listening module will help users get the most out of the tool
  • Customer Support
  • Listening insights
This space changes frequently, so I won't predict the future...keeping the scale neutral.
Sprinklr is easy to use. It has an intuitive UI and nice reporting.