Sprinklr provides realtime listening and monitoring that is leveraged in reports and actions across departments. This enables customer support and immediate action as well as trend monitoring and alerts.
Personal service. While a ticket system is in place, I can always reach a point person in sales or account management for quick answers and help. This is very important as not everyone can be a platform expert and sometimes a quick aswer will save time vs doing self learning.
Passion for their customers and strong commitment to the relationship
Small refinements (for example, ability to exclude specific single posts from listening reporting or faster system learning based on manual tagging), to existing functionality on the listening module will help users get the most out of the tool