Item: SPS Commerce
Rating: 1
Author: John Gill

Use Cases and Deployment Scope

In my opinion, SPS Commerce is the worst in many respects. I believe the platform is complicated, the training is terrible and customer service is useless and this is not based off one experience but many over the past two years. In my opinion, more importantly, I find them to be very dishonest and take advantage of their customers and try to squeeze very dime out of their customers. In my opinion, I would never use them again and do not recommend them to anyone.

Pros and Cons

Nothing in my opinion

customer service
training

Most Important Features

none

Return on Investment

In my experience, we lost money due to SPS Commerce
In my opinion, we lost customers due to SPS Commerce
In my experience, they continued to bill us after canceling the service.

Key Insights

Do you think SPS Commerce delivers good value for the price?

Are you happy with SPS Commerce's feature set?

Did SPS Commerce live up to sales and marketing promises?

Did implementation of SPS Commerce go as expected?

Would you buy SPS Commerce again?

Likelihood to Recommend

In my experience, I would give the a zero if available! I had many issues when using their platform and found it very confusing. I believe the training was horrible and customer service worse and basically non existent costing us thousands of dollars in penalties from our retail customers. In my experience, I tried to cancel many times over several months only to get billed over and over and still happening. In my opinion, it's a bad company and bad service.

SPS Commerce Review

Overall Satisfaction with SPS Commerce