User friendly report writing with helpful customer service.
June 13, 2016

User friendly report writing with helpful customer service.

Jesse Smith | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Synoptix

We are using Synoptix to access and look at data from different angles that Made2Manage currently doesn't offer. It allows us to quickly make custom reports easily and efficiently. Currently it is being used to examine manufacturing operations that help determine scheduling and work flows.

Pros

  • The report writing works very similar to an Excel spreadsheet, very user friendly.
  • You can make reports quickly - within a couple minutes for less complex reports.
  • You can drill down into data after running a report to see underlying data that drives the top number.

Cons

  • Sometimes you run into a glitch in the software that makes it seem as if the report won't run the way you think that it should. One example, is when you delete a cell and then add a different value the software seems to have some "memory" of the old data cell that was there previously. The key is to start fresh with new columns or rows.
  • There are many features within the Made2Manage ERP database that are not directly available to use in the software. However, the Synoptix techs will try to help find a work around or add some customization if needed.
  • It has allowed me to gather historical labor data in a form that allowed for analysis. Without this software, I would not have been able to develop standard router times for our custom product lines.
Synoptix is by far, much more user friendly.
The software is best utilized in scenarios where a current ERP system isn't set up to create customized reports efficiently and in a user friendly way.

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