Excellent in-depth ITSM
August 23, 2020
Excellent in-depth ITSM
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with SysAid
SysAid is used as our primary ITSM tool. It provides a wealth of functionality to tackle business needs. The primary functions for us are as a service desk and asset management tool. The service desk tool lets our employees communicate effectively with the IT functions of the business in order to address issues and receive support.
- Excellent asset management
- Streamlined and easy service desk
- Clear and effective UI
- In-depth functionality
- The depth of some features is intimidating and the learning curve can be steep.
- Ticket messaging can be clunky.
- Increase productivity by ensuring IT problems are addressed.
- Identify areas of improvement for IT services.
- Roll out IT projects.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
I wasn't involved with the implementation phase
Would you buy SysAid again?
Yes