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Helpful product with unhelpful support. Clunky for the price and features.
June 01, 2021

Helpful product with unhelpful support. Clunky for the price and features.

Arran Arthur | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamSnap

We use TeamSnap for our entire association's registration and team communication.
  • Simplifies communication.
  • Simplifies scheduling.
  • Simplifies accounting.
  • Customer service is not good.
  • OS can be clunky.
  • Price is high for the features you get.
  • Still has ads even with costly subscription.
  • Registration.
  • Payment collection.
  • Messaging.
  • Simplifies communication.
  • Frustrates users.

Do you think TeamSnap delivers good value for the price?

No

Are you happy with TeamSnap's feature set?

No

Did TeamSnap live up to sales and marketing promises?

No

Did implementation of TeamSnap go as expected?

Yes

Would you buy TeamSnap again?

No

I would highly recommend this company if they had better customer service. They do not offer phone support and are reluctant to address issues and shortcomings in their OS.