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Long time user of Raiser's Edge is a fan!
July 08, 2014

Long time user of Raiser's Edge is a fan!

Karen Stuhlfeier, bCRE Associate | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

7.93

Modules Used

  • Event, Honor/Memorial, Prospect, Volunteer and NetCommunity

Overall Satisfaction with The Raiser's Edge

The Raiser's Edge is used in our Advancement office as our database for alumni/ae, current students and families and other donors. With it we track all donations and interactions with these constituents in Raiser's Edge.
  • The database has the capacity to track all kinds of information. You have the ability to configure it to fit your needs.
  • The reporting features are very useful and you also have the ability to export any field to create your own reports.
  • The mail feature works really well. If you take the time to set up conditional mail merges your gift acknowledgement process can work very smoothly.
  • Information about your constituents is easy to find. The database is set up very logically.
  • Blackbaud offers great support on this product. Their customer service is outstanding.
  • The way that transactions from NetCommunity come into Raiser's Edge can sometimes be a bit cumbersome to process. If you are processing an event registration for more than one event you can't see what specific event the constituent has registered for until the transaction has been processed.
  • Processing gift acknowledgements for honor/memorial gifts can be a bit tricky at first although once things are set up correctly it works very well.
  • The options for Dashboard are sometimes limiting. They look kind of boring. IT would be nice if in future versions there was some kind of an upgrade to this.
  • With Raiser's Edge I'm able to pull relevant data for my gift officers that helps them greatly with their fundraising.
  • The mail function in Raiser's Edge allows your office to get proper acknowledgements quickly out the door. The reporting features also allow you to give your constituents reliable and thorough information about their donations to your organization. Raiser's Edge simply gives you the tools to give your constituents great customer service.
The organizations I've worked for have all used Raiser's Edge.
We plan to continue to use Raiser's Edge. It works well for us and there is no reason for us to look at any other product.
I think that Rasier's Edge would be suited to many organizations. While it has the capacity for you to configure it to your specific needs, the basic templates are very well thought out and easy to understand. I would think that the only thing that wouldn't be appealing to smaller organizations is the cost. I've managed a Raiser's Edge database for three organizations and have always been happy with it.