Item: UKG Pro
Rating: 7
Author: Sandi Straight

Use Cases and Deployment Scope

we use UKG Pro for all our onboarding and payroll. Having everything linked into one system is very helpful so that there is no repeat data entry required.

Pros and Cons

collection of employee personal data
Calculatation and processing of employee taxes

when rolling out a release, please completely vet the changes before rollout
when processing tax payments, be on time so we don't receive late notices and lean notices
It would be nice to have the ability to stay within the payroll gateway when running reports so that you don't have to jump around so much

Return on Investment

no real cost savings that I am aware of, just a shift in work responsibility
having the information available for reporting in one spot is good, but our managers never seem to want it in the format that it is provided for in the pre-packaged reports requiring more manual building and manipulation

personally, I prefer ADP as it is more of a payroll-based system that does HRIS, while UKG is more of an HRIS system that does Payroll. That may not make sense to you, but it does to our payroll department.

Key Insights

Do you think UKG Pro delivers good value for the price?

Are you happy with UKG Pro's feature set?

Did UKG Pro live up to sales and marketing promises?

Did implementation of UKG Pro go as expected?

Would you buy UKG Pro again?

Usability

Because all the hype we were promised during the selection process didn't pan out once we went live. The implementation was poor, we have had several issues with the product, and this last fall release had so many problems. It caused major issues with our General Ledger, and this close to year-end it has been a nightmare. To date, it is still not fixed completely, and bonus calculations are waiting on the resolution

Centralization

Timesheets. That part I really do love. It makes the employees more accountable which is a major improvement from the honesty system we had prior.

Likelihood to Recommend

it would be nice if there were easily accessible instructions on how to use the phone app that could be pushed out to managers. We get a lot of people calling needing help with the app, and I just don't have the answers that they are looking for.

You could have done better.

Overall Satisfaction with UKG Pro