Applies the Demand Waterfall (from Sirius Decisions) with VanillaSoft
January 26, 2018
Applies the Demand Waterfall (from Sirius Decisions) with VanillaSoft
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with VanillaSoft
Used within the telemarketing/inside sales department. Vanillasoft' LEAD ROUTING function helps us to actually operationalize and merge 1 process and 1 method: The Demand Gen Waterfall (from Sirius Decisions), and the "specialist model" (from insidesales.com). The other problem it addresses, for us, is the advantage of running several projects which can be customized independently.
- Lead Routing (ideal for inside sales specialist model)
- Call Results/ outcomes (ideal for Segmentation and rich reporting)
- Script and scoring (with automated calculations).
- Support
- Smoother VoIP implementation for European coverage
- Price
- Team efficiency
- User satisfaction
- Customer ROI