Verint Workforce Management
June 17, 2022
Verint Workforce Management
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
Verint Workforce Management is used for scheduling and forecasting within our organization. This has solved a plethora of business problems that we've had including manual staffing models, ensuring we have the right individuals in the right role at the right time, and ensuring that leaders can spend more time developing and coaching their teams and less time on metrics.
- Scheduling; including flexibility
- Forecasting
- User changes & navigation are clunky.
- More streamlined UI.
- Better integration with HR systems.
- More robust reporting.
- Positive ROI in ensuring we have the right sized staff.
- Improved productivity.
- Improved & reduced service goals.
No other software was considered.
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
It has allowed us to ensure that we have the right size work for our teams and ensured that we can best re-engineer processes to have more flexibility in the work that the agents do and how they get the work done.
No, but I am very interested in activating this for my organization in the future.