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Full integratability
June 14, 2023

Full integratability

Juan Espinoza | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Upgrading Patches have a lot of issues when you use it at the first time.
  • Algorithms
  • Scheduling
  • Event programming
  • Accuracy
  • Full integration with other Verint modules
  • Modular configurations
  • It is easy to connect with every telephony provider
  • Only WFM 3 to 5 p.p. increasing productivity
  • More than 10 p.p for accuracy plans
It is more complete and more easy to handle.

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

No

Would you buy Verint Workforce Management again?

Yes

Better operational results impacting planning and other indicators
We need to have a complete wfm solution as a central brain of WFM, right now we need to buy all WFM by separate (Branches, Digital Channels and Voice)