Admin approves
June 14, 2023
Admin approves
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
Full WFO suite including recording, scheduling, quality. The products are used across our sites and for many of our clients in the BPO industry. The centralized solution has streamlined our approach and minimized the effort it takes to manage from the interaction to review. And we use specific settings for each account to have a professional approach
- Recording
- Mobile app
- auto-processing rules
- intraday forecasting
- direct communication in the mobile app
- audit trail for admin usage
- improved staffing plans
- increased coverage hours
- reduced attrition
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
On prem, there is still some work that needs to be improved to experience the full capacity but 15.2 has make improved strides
Yes, the functionality has improved the agents empowerment. It can still be improved to mirror the full capabilities that are in the desktop tho