Old User of a Continually Updating Software
August 21, 2023
Old User of a Continually Updating Software
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
Moving Agents from Team to Team. Setting schedules with start and end of tours, breaks, lunches, training, committee work and such. I guess the biggest problem is trying to scale workforce and load balance for the different departments. With an influx of calls based on any situation and folks with vacation and calling off for illness, it can be tricky to meet the needs of the business.
- Adherence
- Avg Handle Time
- End of call time off.
- Easier to pull multiple areas of data.
- AI
- I'm not in that position to determine.
I haven't worked with other software.
Do you think Verint Workforce Management delivers good value for the price?
Not sure
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Workforce Management go as expected?
I wasn't involved with the implementation phase
Would you buy Verint Workforce Management again?
Yes
My boss is the one that does that.
We are thinking about this for the future.