Item: Vertex
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Vertex to support our US sales and use taxes.

Pros and Cons

Easy to navigate with simple interface
Good reporting functions

Customer support can be slow to respond

Return on Investment

Allowed the tax department to run leaner

Vertex Tax Accuracy

Vertex makes keeping updated on the ever-changing tax landscape easy to do. When new taxes are implemented, vertex is always quick to update the platform.

Vertex makes scalability easy. They offered great support and ideas through several of our acquisitions which helped streamline the processes on our end as we worked to integrate the separate businesses.

Usability

Vertex user interface is easy to understand and simple to navigate. There are great resources available to help new users become better acquainted with the platform.

Key Insights

Do you think Vertex delivers good value for the price?

Yes

Are you happy with Vertex's feature set?

Yes

Did Vertex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Vertex go as expected?

Yes

Would you buy Vertex again?

Yes

Likelihood to Recommend

Vertex makes keeping track of the ever changing landscape of sale and use taxes easy and efficient.

Vertex makes life easy!

Software Version

Overall Satisfaction with Vertex