My Vertex Experience

For example, Vertex is very up-to-date in tax rate updates. As I heard last year, there were more than 6k tax rate changes in the US and Vertex was able to handle all of them in time. Furthermore, in the EU and Asia region, Vertex also keeps updating the rules, for example, in Malaysia, the service rate will be changed starting March 2024 and Vertex has already implemented that change.

With Vertex, we were able to automate not just the tax calculations but also the returns and reporting processes. Many years ago several people worked on tax-related tasks all over the globe at my company, but now, thanks to Vertex, we are able to centralize and standardize our tax-related workflows.

With Vertex, for years, we were able to get rid of manual processes. Formerly, we used several overrides to get the correct tax on transactions, but now no overrides are needed. If all of the parameters are correct and fine, Vertex is able to make the right tax decision and put the correct tax and tax code into the transaction.

Vertex is less appropriate for real-time reporting for Hungary. Vertex is the best for maintaining and updating tax rules and changes. It helps to automate tax calculations. With Vertex we are able to meet tax changes (for example, the tax rate change was very smooth for Switzerland and Singapore), we did not need to do anything, but testing.