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No need for extra, unnecessary hardware!
December 07, 2019

No need for extra, unnecessary hardware!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vonage Business Cloud

We use Vonage Business Cloud for their softphone service across the whole organization. Previously we were using voip/Mitel phones which were extremely expensive and quality of support did not reflect the amount we were paying. Vonage softphones doesn't require extra hardware and is easy to set up and use on our mobile devices. Vonage also has great customer support.
  • No need to purchase or set up extra hardware.
  • Convenient and easy to use.
  • User interface is easy for both end users and admins.
  • If wifi or cell service is poor, this affects the quality of calls.
  • Cost efficient.
  • Internal/operational efficiencies.
Vonage is easy to use and convenient. Their customer service is exceptional. Our account manager is in constant communication with us and goes out of their way to check in on a bi-weekly basis.
Sometimes there is a disconnect between support and customer success. We had an issue where the support team was automatically assigning numbers to our extensions without informing us. This was something that was not communicated to our account manager. I would just recommend to pay attention to your account when changes are made.

Do you think Vonage Business Communications delivers good value for the price?

Yes

Are you happy with Vonage Business Communications's feature set?

Yes

Did Vonage Business Communications live up to sales and marketing promises?

Yes

Did implementation of Vonage Business Communications go as expected?

Yes

Would you buy Vonage Business Communications again?

Yes

Vonage Business Cloud is great for any business regardless of scale. Our end users find it easy to use and extremely convenient. With the desktop and mobile device application, users can make/receive business calls wherever they are.