Webex Contact Center Review
December 07, 2023
Webex Contact Center Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex Contact Center
We have medium-sized 50-70 agents that use the Webex Contact Center state base routing and key accounts. Webex Contact Center works well on the dynamic routing of the agents, the only missing part is that cannot see the status of the agents in terms of the agent-to-agent access. Supervisor access is ok. Cloud calling and Webex Contact Center integrated into Salesforce resolved the requirement of my company contact center, we are pleased that Webex Contact Center made this possible for us.
- Configuration
- Voice Quality
- User-friendly
- Flexibility
- Accessibility of the dashboard to create easy calling from there and check the agent status
- Reporting on the troubleshooting and visibility of the poor performance of voice quality
- Positive
- Meets my expectation
- Resolved some old use cases that our customer service asked about on the CRM integration
Our customer service can now get their customers' calls assigned to them as key account holders, and now, we have happy customers reaching their assigned agents on the first call routing.
We use Webex Teams, Webex Calling, and Webex Analytics. We have integrated the Webex Contact Center with Okta SSO and Salesforce, and this combined software solution works better for us.
Works well, and features can cater to our business needs.
Webex Contact Center is a more stable company and more equipped with what we need in terms of the contact center.
Do you think Webex Contact Center delivers good value for the price?
Yes
Are you happy with Webex Contact Center's feature set?
Yes
Did Webex Contact Center live up to sales and marketing promises?
Yes
Did implementation of Webex Contact Center go as expected?
Yes
Would you buy Webex Contact Center again?
Yes