Workbooks in the Charitable sector
Updated September 30, 2015

Workbooks in the Charitable sector

Brendan Harris, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

A.44.36

Modules Used

  • All

Overall Satisfaction with Workbooks

Workbooks is used as an organisation wide tool. The finance, commercial, fundraising, membership, communications, marketing, HR, ICT, policy and research departments all use the product daily. It is used to manage daily workflow processes that surround any and all interactions with third parties, either organisations or people.
  • Flexibility
  • Ease of configuration to suit specific requirements
  • Inter-connectivity with other applications
  • Friendly user interface
  • Extent of capability to support multifaceted businesses
  • Integration with Outlook from cloud based business systems
  • Ease of dashboard creation
  • Single data set enabling more scope for data analysis across the organisation.
  • 100% satisfied staff uptake.
  • Enabled increases in income from multiple income streams.
  • Sage CRM,Microsoft Dynamics CRM
Stacks up well against private sector CRM, membership MRM and fundraising management systems - We needed functionality only normally seen within one or another of these system types and we chose Workbooks due to the comprehensive nature of what it can do, ease of use, flexibility and competitive pricing
Workbooks is well suited for use by small to medium size organisations who do not want to employ sequel expertise to manage their customer data.

Workbooks Feature Ratings

Customer data management / contact management
9
Workflow management
8
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
9
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
10
Case management
9
Call center management
8
Help desk management
8
Lead management
9
Email marketing
9
Task management
9
Billing and invoicing management
8
Forecasting
8
Pipeline visualization
7
Customizable reports
9
Custom fields
10
Custom objects
10
Scripting environment
9
API for custom integration
10
Single sign-on capability
10
Social data
9
Social engagement
8
Marketing automation
9
Compensation management
8
Mobile access
10

Workbooks Training

Workbooks online trianing does what it needs to; but some training will always be better suited to face to face..