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Wrike - feedback
Updated July 14, 2021

Wrike - feedback

Heiko Benke | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

We have been using Wrike for 2 years. I find it flexible and powerful; tasks can be easily categorized to allow you to handle your work in a variety of ways.

Wrike is a very useful tool for managing projects and tasks which makes your work easier and more effective and it helps the department in our company to keep organized. The communication between other departments in our company is much better and helps to get things done more effectively. The email to task function and the Google Chrome integration are perfect goodies. In the dashboard you have a perfect overview to all assigned, to do and overdue tasks and in activity stream you get news about the work that is done by your team. Wrike is improving continually and over time they have developed many new features in order to achieve better efficiency. Best of all, they take user feedback to make their changes. I'm looking for new ideas, they will surely come up with.

  • Powerful tool for collaboration with your team.
  • Perfect structure because you can tag tasks to different folders.
  • MS Outlook add-on with email to task function.
  • No export of the whole folder structure with the users who are directly shared with.
  • No export of the users/collaborators full list.
  • No flexibility for group avatars or platform colors or fonts.
  • Time recording
  • manage teams for different projects
  • Spaces
  • Better communication between other departments.
  • Get things done more effectively.
  • Perfect overview of the dashboard.
no other product

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

Yes

Would you buy Wrike again?

Yes

SOLIDWORKS, SAP ERP, KeyShot, Microsoft 365 (formerly Office 365)
Increase efficiencies by duplicating tasks that are reoccurring.

Wrike Feature Ratings

Project Management
9.3
Task Management
10
Resource Management
10
Gantt Charts
8
Scheduling
7
Workflow Automation
10
Team Collaboration
10
Document Management
9
Email integration
9
Mobile Access
10
Timesheet Tracking
10
Budget and Expense Management
Not Rated
Professional Services Automation
10.0
Project & financial reporting
10

Using Wrike

580 - Admin and responsible for the management of the entire account
10 - we have several locations and there is at least one person there each for support
  • Time recording for projects
  • Project management
  • team management and information sharing with Spaces
  • not sure
  • Wrike is perfectly satisfactory as it is and we will gladly accept any feature updates to Wrike that come in the future

Evaluating Wrike and Competitors

  • Product Usability
I am still convinced of the product.

Wrike Implementation

  • Implemented in-house
Change management was a minor issue with the implementation
  • new software resp. new product

Wrike Support

Immediate completion, if possible
nice and courteous contact
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We have perfect support because we bought the Enterprise plan of WRIKE.
doesn't exist

Using Wrike

there is always room to the top
ProsCons
Like to use
Relatively simple
Well integrated
Consistent
Quick to learn
Convenient
Requires technical support
Feel nervous using
Lots to learn
  • Create and manage projects and tasks
  • The new possibility to manage with "Spaces"
  • Create reports
  • somewhat difficult is the management of projects in Gantt, but for this it is very clear and useful
Yes, but I don't use it