Zendesk is great at tracking and managing requests
January 31, 2019
Zendesk is great at tracking and managing requests
Score 7 out of 10
Vetted Review
Verified User
Software Version
Regular
Overall Satisfaction with Zendesk
Zendesk is used as a request and intake point for tasks, projects, and bugs. This helps us track volume of incoming requests and we can assign priority.
- Easy to manage requests
- Easy to assign tasks
- Easy to manage communication
- Needs a smoother transition between admin view and submitting a ticket
- A way to view what a non-admin user is seeing
- Show preview of attachments if possible
- Save on time
- Help with prioritization
- Track request metrics