Overall Satisfaction with ZOOM Quality Management Suite
We use Zoom Management Suite to manage and optimize our call center. It provides us with helpful analytics that assists us in improving our caller experience. It has helped us organize our data on a daily basis so that we're not playing catch up throughout the year.
- Call recording.
- Sensitive information handling.
- Scheduling.
- Intuitive workflow.
- Confusing interface.
- Workforce optimization.
- Data organization.
- Data encryption.
- Caller satisfaction gauge.
- Staff feels more equipped to handle calls well.
- Follow up after calls have been more successful.
- Benchmarking process improvements is easier.
Do you think Eleveo delivers good value for the price?
Yes
Are you happy with Eleveo's feature set?
Yes
Did Eleveo live up to sales and marketing promises?
No
Did implementation of Eleveo go as expected?
No
Would you buy Eleveo again?
Yes