Overall Satisfaction with Zuora Insights
Zuora Insights has been a game changer for my organization. We sought a solution to collect, analyze and provide real time data about our clients activities, engagement and goals. Currently it is utilized by client facing employees. Zurora Insights has rapidly increased our ability to accurately predict churn, highlight problem areas and provided valuable data points and statistics to all levels of the organization. As an organization we have transitioned from being reactive to being proactive. Since implementation, we have increased overall dollar retention by 9%, client retention by 6% and have secured record breaking upgrades over the past 12 months.
- Provides real time data with the click of a mouse into areas that would take traditionally hours to put together. As a result, dramatically increased productivity.
- Consulting and engineering are receptive, responsive and involved in understanding our mission, goals and business. As a result, we have a valued partnership in reaching our targets.
- Reporting and analytics are easy to use, understand and interpret. As a result, we have been able to stratify our client base and alter our strategies based on new ways of looking at information.
- Working with Zuora currently on improvements, but looking forward to being able to look at historical snapshots of data for comparison.