123FormBuilder (formerly 123ContactForm)

37 Ratings
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Score 6.9 out of 101

Voxco Survey Software

2 Ratings
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Score 6.7 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

Voxco Survey Software

It's made for surveys...just like Survey Monkey or SurveyGizmo and very similar to them as well. I just don't know about how the cost compares.
No photo available

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Voxco Survey Software
5.0
Survey templates
123FormBuilder (formerly 123ContactForm)
Voxco Survey Software
5.0
Themes
123FormBuilder (formerly 123ContactForm)
Voxco Survey Software
5.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Voxco Survey Software
5.0

Survey Content

123FormBuilder (formerly 123ContactForm)
Voxco Survey Software
7.5
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Voxco Survey Software
7.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
Voxco Survey Software
8.0

Survey Logic

123FormBuilder (formerly 123ContactForm)
Voxco Survey Software
7.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Voxco Survey Software
7.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Voxco Survey Software
5.8
Response tracking
123FormBuilder (formerly 123ContactForm)
Voxco Survey Software
6.0
Data export
123FormBuilder (formerly 123ContactForm)
Voxco Survey Software
6.0
Standard reports
123FormBuilder (formerly 123ContactForm)
Voxco Survey Software
6.0
Custom reports
123FormBuilder (formerly 123ContactForm)
Voxco Survey Software
5.0
Analytics
123FormBuilder (formerly 123ContactForm)
Voxco Survey Software
6.0

Pros

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
Prasar Sharma profile photo
  • Has a simple and cleanly laid out website making function and projects easy to fine.
  • Reporting and analysis functions are easy to find and understand.
  • Has a nice feature in the reporting that automatically reorders response categories so they are always from max to min.
No photo available

Cons

  • Design elements can be too simple.
  • CRM features
Justin Kofron profile photo
  • On the same topic about the automatic reordering of responses from max to min, the downside is it does not allow me to leave the ordering in original format.
No photo available

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
Developed more permanent forms for my website that allow for data capture and analysis
Bindesh Rach profile photo
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo
Very similar to SurveyMonkey and SurveyGizmo. They all have some minor differences and it makes you wish you could own all of them to get every function you would need.
No photo available

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo
  • I can't speak to this as I'm just using it for analysis and it's the only tool available in this situation.
No photo available

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Voxco Survey Software

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Voxco Survey Software Editions & Modules
Voxco Survey Software
Additional Pricing Details